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Measuring and incentivizing front desk and reservations upselling
[vc_row][vc_column][vc_column_text]Increasingly, hoteliers recognise upselling training as an opportunity to generate additional revenue, yet it is also essential to properly measure the results and incentivize success. Most only measure “incidents” of upselling at registration. Similarly, most incentivize a percentage of the “per stay” revenue per incident. As a result, colleagues generally focus exclusively on scoring a […]
Singapore Airlines returns to top of the world in airline rankings
Singapore Airlines has reclaimed the top spot in the world’s best airlines ranking, according to Skytrax. The airline, which has been named the best in the world a record 10 times, beat out Qatar Airways and ANA All Nippon Airways for the top honor. Singapore Airlines’ victory comes after a year of significant investment in […]
The Ritz-Carlton Maldives, Fari Islands: Empowerment & Entrepreneurship Illuminate International Women’s Day
The Ritz-Carlton Maldives, Fari Islands hosted an enriching event in honor of International Women’s Day, creating a platform for women entrepreneurs from the Maldives to share their inspiring stories of challenge and success. This gathering was not just an event but an experience, immersing attendees in the powerful narratives of determination and resilience that define […]