Inaugurated in 2016, the Hotelier Maldives GM Forum is the only dedicated forum taking place in the country for resort managers. Providing over 60 GMs a forum to discuss the unique challenges they face on a day to day basis, and to learn from the best practice of their peers in a mutually supportive environment.
Watch this page for follow up reports news for GM Forum 2024.
In Hudha Faheem’s hypothetical scenario, a guest arrives at reception expecting to join an excursion confirmed by the resort’s AI assistant. The activities team has no space. Check-in is busy, the confirmation relied on outdated availability, and staff do not yet know whether other bookings are affected. For the panellists considering the problem, the immediate […]
For Maldivian resorts considering floating solar, the lagoon presents both an opportunity and a difficult decision. It offers space to generate power without occupying more of the island, while remaining part of the landscape guests have travelled to enjoy. That tension ran through “Introduction to Atoll Solar and Lagoon Floating Solar”, a joint presentation at […]
A couple on an island excursion find a handicraft they want to take home. In the scenario Ahmed Hizaam Khaleel put to general managers, the sale falls through for a simple reason: the craftsperson accepts only cash, while the visitors have a credit card and a phone. The guests leave without buying. For Khaleel, the […]
For a resort considering solar power or battery storage, the questions extend beyond choosing a technology. Who develops the asset, how it is financed and whether it makes commercial sense all influence whether an energy ambition becomes an operating project. These were the issues raised by Ayotunde Osunkunle at the Hotelier Maldives General Managers (GM) […]
During a recent resort stay, Nora Imeli thanked a waiter and addressed him by name. She recalled his expression changing immediately. In subsequent encounters, she noticed him smiling, talking more with other guests and returning to engage with her. “So he shaped my experience and I shaped his experience,” she told delegates at the Hotelier […]
“Their best capabilities become a prison,” Suresh Dissanayake observed. He was describing a management dilemma: the employee so good at their current job that the department is reluctant to let them move. A reservations agent may understand why guests book, hesitate or walk away, yet spend years being told that reservations is where they belong. […]
