The art of service: An emotion management guide for hospitality managers
In the idyllic world of luxury resorts, guest satisfaction reigns supreme. But beyond the pristine beaches and opulent villas lies a complex web of human interaction. Resort managers navigate a constant dance of emotions – those of their staff and, of course, their discerning clientele. While operational expertise is a prerequisite, the ability to manage […]
Afsal ‘best’ for tourists; sacrificed in guest service
Ahmed Afsal, a 39-year-old housekeeper from Hithadhoo, Addu Atoll, was a star employee at Centara Grand Island Resort. Tourists consistently praised him raving about his attentiveness, creativity, and friendly demeanour. Afsal wasn’t just a great housekeeper; he was a kind and helpful person who went above and beyond for his guests. Afsal, who is single […]
Happy World Turtle Day: Celebrating the shelled guardians of the Maldives
Every May 23rd, we celebrate World Turtle Day, a day dedicated to raising awareness about these magnificent creatures and the threats they face. Here in the Maldives, with our stunning coral reefs and crystal-clear waters, these gentle giants hold a special significance. The Maldives is a haven for five out of the seven sea turtle […]
Atmosphere Core makes significant headway on sustainability goals
International hospitality company, Atmosphere Core announces sustainability achievements across four pillars of Community, Operations, Resources and Environment. This environment-conscious approach is evident through the company’s many impactful initiatives such as renewable energy infrastructure and water-saving technology across resorts. Along with company-wide projects, individual resorts are also looking at innovative pilot projects such as a vertical […]
COMO Journeys, Youri Zoon inspire youth through kitesurfing at COMO Cocoa Island
The idyllic sands and crystal-clear waters of COMO Cocoa Island provided the perfect backdrop for an exceptional community engagement programme on Tuesday. This initiative, part of the COMO Journeys programme, was organised in collaboration with world-renowned kiteboarder Youri Zoon. The event aimed to inspire and engage high school students from the nearby island of Guraidhoo, […]
Masdhooq Saeed: On mission to make Sun Siyam Iru Veli soulful, romantic, authentic Maldivian boutique resort
Maldives is a popular destination for tourists from all over the world, who flock to its pristine beaches, crystal clear waters, and luxurious resorts. But what makes the Maldives stand out from other tropical paradises is the warmth and hospitality of its people, who welcome visitors with open arms and treat them like family. It […]
Tourism sector contraction spurs moderation amid Maldives’ fiscal challenges
The Maldives navigated through a year of economic moderation and resilience in 2023. According to the latest Quarterly National Account (QNA) estimates by MMA, the Maldivian economy witnessed a growth rate of 4.0% in 2023, a significant slowdown from the remarkable 13.9% growth recorded in the preceding year. This deceleration, falling short of the initially […]
Make your team shine: Investing in staff for service superiority in the Maldives
The Maldives, a paradise of pristine beaches and turquoise waters, attracts discerning travelers seeking unparalleled experiences. But amidst this stunning backdrop, it’s the exceptional service that truly elevates a Maldivian resort from good to great. In this competitive landscape, investing in your team’s future success translates directly into superior guest service and a thriving resort. […]
Tourist heroes and a timely reminder: Why swimming skills are vital for resort staff
A recent heartwarming news story highlights the importance of a crucial skill for resort staff: swimming. A tourist couple vacationing at a resort sprang into action when they witnessed a staff member fall into the lagoon from the jetty. Thankfully, their quick thinking and swimming abilities led to a successful rescue. This incident serves as […]
Hotelier Maldives Awards 2024 recognises 3 for dedicated service
In a ceremony held at Kurumba Maldives on April 25, 2024, the Hotelier Maldives Awards 2024, presented by Bestbuy Maldives (BBM), celebrated dedicated service in the Maldivian hospitality industry. Among the distinguished recipients were three remarkable individuals who epitomise dedication and service. Mohamed Hashim, Diamonds Thudufushi Hashim’s journey began as a staff mess room waiter […]
Hotelier Maldives Awards 2024 recognises Nizar Ahmed for 51 years of service excellence
Hotelier Maldives, the leading publication for hospitality professionals in the Maldives, has announced the recipient of the Hotelier Maldives Award for Excellence 2024. The award was presented to Nizar Ahmed, affectionately known as Nizarbe, during the debut Hotelier Maldives Awards, presented by Bestbuy Maldives (BBM), held at Kurumba Maldives on April 25, 2024. Nizar Ahmed […]
Bestbuy Maldives: Cultivating world-class hospitality ethos
Maldives is synonymous with luxury and unparalleled hospitality. At the forefront of this reputation is Bestbuy Maldives (BBM), a name that has become emblematic of the nation’s commitment to exceptional service and culinary brilliance. As the leading supplier of food and beverage products, BBM’s influence extends far beyond mere provision; it is a catalyst for […]
