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Train your front desk team on the “Five Pillars of Hospitality Excellence”
[vc_row][vc_column][vc_column_text]When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual “brand”. In the past, most guests called to book by voice and then called back multiple times prior to arrival with questions about driving directions, transportation, area restaurants, hours of operations and the like. […]
Expansion of Fuvahmulah Airport aimed at jet accommodation
Fuvahmulah Airport is set to undergo development to cater to private jets, with plans to expand the runway and apron for jet parking spaces, according to the Regional Airports Company (RAC). The airport operator presented its development masterplan to the Fuvahmulah City Council during discussions on Thursday. RAC outlined the key points of the plan: […]
Cornell report shows hotel brand conversions can boost performance
Hotels that convert from one brand to another generally see improved occupancy, revenue, and profit—provided they choose a strong brand that fits their property.