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Trends in reservations inquiry call volumes: Is there more to the numbers?
[vc_row][vc_column][vc_column_text]As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. Many hotel marketers seem to think this is a simple question and I suppose that on one level it should be. It certainly is possible to […]
Hotel Jen to celebrate rebranding anniversary
Hotel Jen, a mid-range lifestyle hotel chain and newest brand of the Shangri-La group, is hosting nine simultaneous parties in nine cities to celebrate her first birthday in style.
Women in Hospitality: Monika Angliker, Guest Services Manager, Kandolhu Maldives
Monika Angliker joined Kandolhu Maldives as guest services manager in October 2021. Since then, the Swiss national has been leading the Front Office team at the exquisite resort, lending her valuable skills in guest service management. Monika began her career as a flight attendant for Swissair. She then entered the hotel sector as guest service […]