Dhivehi Insurance to present on emerging risks at Hotelier Maldives GM Forum 2025

Hotelier Maldives, the leading hospitality media group in Maldives, has announced that Dhivehi Insurance, the Gold Sponsor of this year’s General Managers (GM) Forum, will deliver a presentation titled “Insurance Solutions for Emerging Risks in a Maldivian Context.” The presentation will be conducted by Thanzeem Ahmed, Manager – Technical, and Ismail Nishan, Senior Sales Executive at Dhivehi Insurance.

The presentation will explore the evolving risk factors faced by the Maldivian tourism and hospitality sectors and examine how tailored insurance solutions can help businesses adapt to emerging challenges. From climate-related exposures and cyber threats to operational disruptions, the session will highlight practical strategies to strengthen risk resilience and ensure business continuity in a dynamic environment.

This marks the second consecutive year that Dhivehi Insurance has partnered with Hotelier Maldives for the GM Forum, following its successful participation in the 2024 edition. As one of the leading insurance providers in the Maldives, Dhivehi Insurance continues to play an active role in supporting the hospitality industry through specialised products designed for resort operations and marine services.

The ninth edition of the Hotelier Maldives GM Forum will take place on 13 October 2025 at Kurumba Maldives. Since its inception in 2016, the annual forum has served as a leading platform for resort general managers, senior hospitality executives, and industry stakeholders to engage in discussions on key challenges and future opportunities in the tourism sector.

The 2025 edition of the Forum will feature a diverse lineup of high-level presentations and panel discussions centred around the theme of “Digitalisation and Expanding Experiences.”

Ru Yi, Assistant Vice President of International Markets, APAC at Trip.com Group, will deliver the keynote address titled “Travel in the Age of Digital Transformation.” Her address will explore how the global travel landscape is evolving in response to new digital tools, traveller behaviours, and online ecosystems, offering valuable insights into the changing dynamics of demand in the post-digital era.

The Forum’s Featured Speaker, Radouane Namaoui, Global Head of Key Accounts at TrustYou, will present on “Unlocking Loyalty Through Digital Guest Journeys.” His session will focus on how technology and data-driven personalisation are redefining the ways hotels build lasting guest relationships, from pre-arrival engagement to post-stay advocacy.

A presentation by Abubakar Latif, Chief Technology Officer at Beyon Cyber and Board Member at DTS Solutions UAE, will highlight the growing importance of cybersecurity in the hospitality sector. His presentation, titled “A Stakeholder Analysis of Cyber Risks in the Hospitality Industry”, will explore vulnerabilities within interconnected hotel systems and outline strategies for protecting guest data and operational continuity. This session is sponsored by Dhiraagu.

Aalim Mohamed, Group Director of Human Resources at Pulse Hotels & Resorts, will present on “Leadership 5.0 and Moving Beyond Resilience in Hospitality.” His session will examine how leadership approaches are evolving to meet the demands of an increasingly digital, diverse, and dynamic workforce, while maintaining focus on empathy, innovation, and adaptability in an ever-changing environment.

A panel discussion, “Destination Marketing in the Digital Era: Building Maldives’ Global Presence Beyond the Beach,” will explore strategies to expand the Maldives’ brand narrative beyond its traditional image of sun, sand, and sea. Moderated by Mathurot Chuladul, Field Marketing Director, Communications – Maldives, Marriott International, the panel will feature Ru Yi, Radouane Namaoui, Abdulla Ghiyas, Chairman of Visit Maldives, and Murad Hassan, Tourism Marketing Specialist. Together, they will discuss how destination marketing can leverage digital platforms, storytelling, and emerging markets to diversify the Maldives’ appeal and attract new segments of travellers.

Another panel, “Reimagining the Guest Journey: Digital Touchpoints from Booking to Post-Stay,” will examine how digitalisation is transforming every phase of the guest experience. The session will be moderated by Mohamed Shafraz Hafiz, Director of Digital Technology & Marketing at Pulse Hotels & Resorts, and joined by Heidi Grimwood, Senior Vice President, ELE|NA; Hussain Shahid, General Manager, Noku Maldives, Vignette Collection; and Morten Junior, General Manager, Kurumba Maldives. The panellists will explore how technology can enhance engagement, efficiency, and guest satisfaction, from initial booking to post-stay interactions.

Hotelier Maldives will announce one additional panel discussion and one more speaker later this week, completing the lineup for the GM Forum 2025.

Partners and sponsors of GM Forum 2025 include:

• Dhiraagu – Platinum Partner
• Bank of Maldives – Banking Partner
• Dhivehi Insurance – Gold Sponsor
• Maldives Airports Company Limited – Silver Sponsor
• Villa Hakatha – Silver Sponsor
• Bestbuy Maldives (BBM) – Silver Sponsor
• Manta Air – Aviation Partner
• Male’ Aerated Water Company – Beverage Partner
• Atmosphere Wellness – Wellness Partner
• Alia Investments – Associate Sponsor
• Uniforms Unlimited – Associate Sponsor
• Hotels and Resorts Investment Maldives (HARIM) – Associate Sponsor
• Souvenir Marine – Transport Partner
• Storm Events – Organising Partner
• Lightsout – Associate Partner
• Maldives TV – Media Partner
• Maldives Ocean Plastics Alliance (MOPA) – Sustainability Partner
• Supporting Partners – Navean Maldives, Maldives Insider and Blue n White