Kaani Hotels completes first month of coaching programme to empower future leaders

Kaani Hotels & Resorts, the leading hotels and guesthouse chain in Maldives, on Thursday completed its first month of training initiative, “Coaching for Service Excellence.”

This company-wide programme, led by distinguished industry expert Dr Abdulla Mausoom, is a direct response to valuable guest feedback and embodies Kaani’s commitment to empowering individuals while delivering world-class service.

“Our guests’ feedback is invaluable, and we’re taking action to enhance every aspect of our service,” said Asima Saleem, Chief Operating Officer. “This initiative, part of nurturing talents for future growth, ensures that every team member is equipped with the skills to not only deliver memorable experiences but also develop as future leaders in hospitality and beyond. Our long-term vision is to align with top international service standards, positioning Kaani as a benchmark for exceptional hospitality in the Maldives.”

Last month’s programme included comprehensive training in interdepartmental communications and phone techniques for improved team collaboration and guest interaction, sales and marketing excellence to build advanced skills in guest engagement and service delivery, and professional communication focusing on both verbal and written skills for seamless guest service.

The impact of the programme is already evident among participants. “This training is very informative and fun. We are learning important things about customer service,” shares Najah Abdul Raheem, Front Desk ofcer at Kaani hotels

This training initiative reflects Kaani’s dedication to nurturing talent and creating sustainable opportunities within our community. By investing in professional development, Kaani is not just improving service standards – they are building a skilled workforce and opening doors to diverse career opportunities for team members. The programme holds special significance for Maafushi island’s development, creating valuable opportunities for local youth and school leavers to build rewarding careers in the hospitality industry.

The “Coaching for Service Excellence” programme will continue, with training sessions scheduled for all staff members over the coming months, reinforcing the belief that education and professional development are key to creating sustainable opportunities and empowering individuals to reach their full potential.