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When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and reducing the costs of customer acquisition. Yet when the phone rings in many reservations departments and hotel front desks, the faces of the colleagues answering the calls seem to convey annoyance more than excitement. I see this […]
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[vc_row][vc_column][vc_column_text]For hands-on spa & wellness professionals it seems evident to be routed in a strong wellness philosophy & practice; seemingly the foundation of their work. But is that the reality? Busy working schedules, caring services, physical demands of therapy work, energetic exchange, customer care and attention to client’s well-being, dealing with adversity, worries and fears, […]