Ooredoo Maldives becomes first ISO-certified Call Centre in the nation

Ooredoo Maldives has announced the achievement of ISO certification for its Call Centre Management, marking a historic milestone as the first ISO-certified call centre in the Maldives and the second in the region. This prestigious certification covers both the company’s in-house call centre operations and client call centre management, emphasising its dedication to delivering high-quality service, ensuring customer satisfaction, and achieving operational excellence.

The certification process, initiated in February 2023, involved nearly 18 months of rigorous standards implementation, continuous improvement, and detailed assessments. This accomplishment highlights Ooredoo Maldives’ commitment to adopting international best practices, improving operational efficiencies, and enhancing customer experiences within its call centre operations.

By achieving this milestone, Ooredoo Maldives sets a new standard for call centre quality in the Maldives, assuring customers of exceptional service standards and strengthening its position as a regional leader in telecommunications. This certification not only underscores the company’s dedication to customer-centric innovation but also reflects its focus on building a resilient, high-performing service infrastructure to meet the evolving demands of the Maldives’ dynamic market.

Covering key aspects of call centre management—such as service efficiency, responsiveness, customer satisfaction, data security, and service reliability—the certification further elevates Ooredoo’s mission to deliver top-tier services. This achievement exemplifies the company’s relentless pursuit of excellence in meeting the needs of its customers.

The ISO certification solidifies Ooredoo Maldives’ status as a trusted partner for individuals and businesses across the country. As the company continues to innovate, this milestone represents a significant chapter in its legacy of pioneering advancements within the Maldives’ telecom sector.