Ooredoo’s managed solutions for future-ready Maldives resorts

In a presentation at the Hotelier Maldives GM Forum 2024, Rajesh Mehta, Chief Business Officer of Ooredoo Maldives, emphasised the transformative role of managed solutions in enhancing hospitality efficiency. The event marked the eighth edition of the forum and Mehta’s fourth appearance, where he outlined the importance of centralised ICT infrastructure for resorts.

Mehta opened his presentation by highlighting Ooredoo’s extensive footprint, which spans 10 markets and serves over 151 million customers. He noted that the Maldives’ tourism industry is intrinsically linked to the country’s global appeal as a luxury destination, contributing significantly to the digital economy.

“Today, we are not just a telecom provider; we are positioning ourselves as a digital service provider,” Mehta stated. He underscored the need for resorts to adapt to an evolving digital landscape, where guests expect seamless connectivity and enhanced experiences.

Throughout his presentation, Mehta discussed the significant investments Ooredoo has made in infrastructure, including tier-three data centres and international data cables. He announced the expansion of 5G connectivity to several resorts, enabling guests to experience faster and more reliable internet services.

The presentation delved into the evolution of digital experiences in hospitality, touching on advancements like AI and generative technologies that are reshaping customer interactions. Mehta urged attendees to consider the emerging role of technology in their operations, including the shift from traditional services to managed solutions.

“Managed solutions allow resorts to operate without the burden of physical servers, streamlining operations while focusing on guest experience,” he explained. By adopting Ooredoo’s managed services, resorts can achieve approximately 30% reduction in capital expenditures, 25% lower technology costs, and a 20% increase in operational efficiency.

Mehta concluded by inviting discussion among attendees, emphasising the importance of collaboration in embracing these technological advancements. “As we move forward, the focus should be on enhancing guest experience through innovative solutions,” he stated.

The session ended with a promise of further dialogue and a video that would elaborate on the technological transformations discussed, underscoring Ooredoo’s commitment to shaping the future of hospitality in the Maldives.

This year’s GM Forum, now in its eighth edition, focused on ‘The Evolving Luxury Landscape’ in the Maldives. Industry leaders discussed the future of luxury travel, including the new luxury traveller’s psyche, digital marketing, and sustainable practices. The forum featured diverse panels and interactive sessions, emphasising personalised guest experiences and local cultural integration. It aimed to foster active participation and share innovative case studies from the luxury travel industry.

Sponsors and partners of GM Forum 2024, the largest gathering of hospitality leaders, include:

• Ooredoo Maldives: Digital Partner (Title Sponsor)
• Bestbuy Maldives (BBM): Silver Sponsor
• Dhivehi Insurance: Silver Sponsor
• Fuel Supplies Maldives: Silver Sponsor
• Maldives Airports Company Limited (MACL): Silver Sponsor
• Manta Air: Aviation Partner
• Male’ Aerated Water Company: Beverage Partner
• Atmosphere Wellness: Wellness Partner
• Souvenir Marine: Transport Partner
• Printlab: Printing Partner
• CROSSROADS Maldives: Venue Partner
• Lights Out: Coverage Partner
• Associate Sponsors: Alia Investments, Villa Hakatha, GAGE, Wyntronix, Uniforms Unlimited and Spa Ceylon Maldives