Sheraton Maldives Full Moon Resort & Spa promotes Russel Suarez to Front Office Manager

Sheraton Maldives Full Moon Resort & Spa has announced the promotion of Russel Suarez to Front Office Manager, marking an important milestone in her professional journey and recognising her longstanding dedication to exceptional guest service.

With more than ten years of experience across the Maldivian hospitality sector, Russel brings a wealth of operational expertise developed through her work in Front Office, Housekeeping, and pre-opening task force roles. Since joining the resort in 2022 as Assistant Front Office Manager, she has been consistently recognised for her professionalism, calm leadership, and collaborative approach.

Russel’s capability in developing teams and shaping service culture was further demonstrated through her role as a Task Force Trainer for two high-profile pre-openings: Nujuma, a Ritz-Carlton Reserve, and The St. Regis Red Sea Resort in Saudi Arabia. In each project, she contributed to building strong operational foundations, setting service standards, and fostering a guest-focused mindset among new teams.

At Sheraton Maldives, she has established herself as a key member of the Front Office team, known for her warm presence, operational insight, and ability to inspire confidence and unity among colleagues. She has played an integral role during peak occupancy periods and complex service scenarios, consistently demonstrating the Sheraton values of warmth, connection, and intuitive service.

In her new position as Front Office Manager, Russel will lead initiatives to enhance guest arrival and departure experiences, strengthen collaboration across departments, and integrate technology more seamlessly into daily operations while maintaining a personalised service approach. She also intends to continue steering the department towards paperless and environmentally conscious practices in support of the resort’s sustainability objectives.

“Russel’s promotion is a proud moment for all of us,” said Greg Allan, General Manager of Sheraton Maldives Full Moon Resort & Spa. “Her dedication, resilience, and genuine care for her team and our guests have made a profound impact on our Front Office operations. We look forward to the continued excellence and innovation she will bring.”

Reflecting on the appointment, Russel noted: “This promotion means a great deal to me, both personally and professionally. Every step of my journey has shaped who I am today. I am grateful for the mentors and colleagues who supported me and for the opportunities I have had to learn and grow. As I step into this role, my commitment is to uplift my team, enhance our guest experience, and foster a culture rooted in sincerity, collaboration, and continuous improvement.”

Russel’s promotion underscores the resort’s ongoing commitment to developing internal talent and supporting future leaders within Marriott International. Her career trajectory stands as a testament to perseverance, passion, and the impact of genuine hospitality.

Sheraton Maldives Full Moon Resort & Spa celebrates this new chapter and looks forward to the continued contributions she will bring to the Front Office team.