Behind the scenes: Mastering maintenance management in resorts
In the Maldives, where luxury resorts are set on isolated islands, meticulous maintenance plays a crucial role in ensuring a flawless guest experience. For the unsung heroes—maintenance managers and engineers—keeping operations smooth demands foresight, adaptability, and a proactive approach. This article delves into key strategies for effective maintenance management in this unique island environment. Island […]
Maldives resorts face financial strain from strict currency exchange rules
The Maldives’ tourism industry which has still not fully recovered from the COVID epidemic is facing a significant hurdle due to a recent regulatory requirement imposed by the Maldives Monetary Authority (MMA) that mandates the exchange of USD 500 per tourist. This rigid policy has sparked widespread concern among resort owners, who argue that it […]
When hospitality goes above and beyond: Race against time in Maldives
In an age where exceptional service is often a key differentiator, there’s a story from the Maldives that embodies the essence of going above and beyond for customers, showcasing not only impeccable hospitality but also the Maldivian spirit of helping others. In a recent LinkedIn post, traveler Dominique D. shared his experience of how a […]
Celebrating International Chefs Day: Growing great chefs in Maldives
October 20 marks International Chefs Day, a global celebration that recognises the vital contributions of chefs to the culinary arts. This year’s theme, “Growing Great Chefs,” emphasises the importance of nurturing the next generation of culinary talent. In the Maldives, where tourism is the backbone of the economy, chefs play a particularly crucial role in […]
Shape the future of aviation: Why you should attend the Air Service World Congress 2024 in the Maldives
The Air Service World Congress (ASWC) 2024 descends upon the idyllic Kurumba Maldives from July 9th to 11th, 2024, and promises to be a landmark event for the aviation industry. This premier gathering, known for fostering collaboration, is the ideal venue to connect with industry leaders and shape the future of air travel. Why Attend? […]
The art of service: An emotion management guide for hospitality managers
In the idyllic world of luxury resorts, guest satisfaction reigns supreme. But beyond the pristine beaches and opulent villas lies a complex web of human interaction. Resort managers navigate a constant dance of emotions – those of their staff and, of course, their discerning clientele. While operational expertise is a prerequisite, the ability to manage […]
Happy World Turtle Day: Celebrating the shelled guardians of the Maldives
Every May 23rd, we celebrate World Turtle Day, a day dedicated to raising awareness about these magnificent creatures and the threats they face. Here in the Maldives, with our stunning coral reefs and crystal-clear waters, these gentle giants hold a special significance. The Maldives is a haven for five out of the seven sea turtle […]
Using the boiling frog theory to improve performance management
I’ve heard from many sales managers and revenue experts that the Maldives is expected to face significant low occupancy in the upcoming months. Especially for the upcoming festive. So, as an operational management person responsible for overseeing day-to-day operations for guest certifications, I may not be the most credible person to write about it. Nevertheless, […]
