When the system makes a promise: AI and the human responsibility of hospitality
In Hudha Faheem’s hypothetical scenario, a guest arrives at reception expecting to join an excursion confirmed by the resort’s AI assistant. The activities team has no space. Check-in is busy, the confirmation relied on outdated availability, and staff do not yet know whether other bookings are affected. For the panellists considering the problem, the immediate […]
Dhivehi Viuga: Growth through innovation
In the mid-2000s, two brothers partnered up to start a small business, Dhivehi Viuga, to provide networking solutions.
