Sun Siyam Iru Veli concludes third instalment of leadership learning with Kiruba Shankar

Sun Siyam Iru Veli recently welcomed renowned author and hospitality industry expert Kiruba Shankar to deliver two, three-hour training sessions on ‘Reviews to Revenue: Harnessing Guest Feedback to Build Brand Loyalty, Maximise Revenue Potential, and Achieve Service Excellence.’

The sessions were part of Sun Siyam Iru Veli’s Leadership Learning and Enrichment Program (LLEP) and were attended by executives, managers, assistant managers, specialists, supervisors, and departmental trainers from both Sun Siyam Iru Veli and neighboring sister property Sun Siyam Vilu Reef.

Kiruba Shankar based the training on his latest book, Reviews to Revenue, providing simple yet market-tested strategies to effectively monitor and respond to online reviews, encourage positive guest feedback, handle negative reviews constructively, and leverage reviews as a marketing tool to attract more guests.

“We are delighted to have had Kiruba Shankar visit us and share his invaluable expertise,” said Athif Ibrahim, the Learning and Development Manager at Sun Siyam Iru Veli, Maldives. “Our teams gained actionable insights to improve our online reputation management, which is crucial for building brand loyalty and maximising revenue potential in today’s digital age.”

Prior to his visit to Sun Siyam Iru Veli, Kiruba Shankar also conducted training sessions at their sister property Sun Siyam Olhuveli, further demonstrating the group’s commitment to service excellence and continuous improvement.

“We are grateful to Kiruba for accepting our invitation and fast-tracking the printing and publishing of his book to coincide with his visit here,” added Athif. “His generosity and willingness to share his knowledge are truly appreciated, and we look forward to future collaborations.”