Embracing Gen Z: A guide to attract, train, and retain top talent

In the dynamic landscape of the hospitality industry, the workforce is constantly evolving. With the emergence of Generation Z, born between the mid-1990s and early 2010s, employers, including resorts in the Maldives, are presented with a unique set of challenges and opportunities. To stay competitive and provide unparalleled hospitality services, it is crucial for these resorts to understand and adapt to the preferences and expectations of Gen Z employees. This article explores strategies for attracting, training, and retaining Gen Z talent to ensure the success and growth of Maldivian resorts.

Understanding Gen Z:

Gen Z is known for being tech-savvy, socially conscious, and entrepreneurial. Having grown up in a world shaped by rapid technological advancements, they bring a fresh perspective to the workplace. To appeal to Gen Z, Maldivian resorts need to integrate modern technologies into their operations, emphasize sustainability, and create an inclusive work environment.

Attracting Gen Z Talent:

  1. Digital Recruitment Platforms: Leverage social media platforms, job portals, and other digital channels to reach and engage Gen Z talent. Resorts can showcase their workplace culture, employee testimonials, and the unique experiences they offer to attract candidates.
  2. Flexible Work Arrangements: Gen Z values work-life balance and flexibility. Resorts can offer flexible work schedules or remote work options where applicable. This demonstrates an understanding of the importance of personal well-being and contributes to a positive employer brand.
  3. Emphasize Sustainability: With Gen Z’s strong focus on environmental issues, resorts in the Maldives can highlight their sustainability initiatives. This could include eco-friendly practices, responsible tourism efforts, and community engagement projects. A commitment to sustainability aligns with the values of Gen Z and can make a resort more appealing to environmentally conscious employees.

Training Gen Z Talent:

  1. Technology-Integrated Training Programs: Develop training programs that incorporate the latest technologies, such as virtual reality simulations and interactive e-learning modules. Gen Z is accustomed to learning through digital platforms, and technology-driven training can enhance engagement and effectiveness.
  2. Mentorship Programs: Gen Z values mentorship and continuous learning. Resorts can establish mentorship programs that pair younger employees with seasoned professionals. This not only facilitates knowledge transfer but also fosters a sense of community and support within the workplace.
  3. Feedback Culture: Gen Z craves feedback and appreciates regular performance evaluations. Resorts can implement a feedback-centric culture, providing constructive criticism and recognition for achievements. This approach helps Gen Z employees grow and feel valued within the organization.

Retaining Gen Z Talent:

  1. Career Development Opportunities: Resorts should offer clear paths for career advancement and skill development. Gen Z is ambitious and eager to progress in their careers, so providing avenues for growth within the organization can enhance retention.
  2. Recognition and Rewards: Implement a robust employee recognition program that acknowledges hard work and achievements. This could include both monetary rewards and non-monetary incentives, such as extra time off or professional development opportunities.
  3. Workplace Diversity and Inclusion: Gen Z places a high value on diversity and inclusion. Resorts should actively promote a diverse and inclusive workplace, ensuring equal opportunities for all employees. This fosters a sense of belonging and loyalty among Gen Z workers.


As the Maldivian hospitality industry evolves, resorts must adapt to the changing expectations of the workforce, particularly with the influx of Gen Z talent. By understanding and catering to the preferences of this generation, resorts can not only attract but also retain top talent, ensuring the delivery of exceptional hospitality services. Embracing technology, promoting sustainability, and fostering a supportive workplace culture are key strategies that will not only benefit the resorts but also contribute to the overall success of the Maldivian tourism industry.


Thoiba Riyaz
Thoiba Riyaz is a seasoned training and development professional with more than 15 years of expertise in the Maldivian tourism industry. She is equipped with a master's degree in tourism management from the University College Birmingham.