GM’s view: OZEN LIFE MAADHOO’s Elisabeth Alleyne on excellence in luxury hospitality

Elisabeth Alleyne, General Manager at OZEN LIFE MAADHOO, is a seasoned leader in the hospitality industry with a journey marked by dedication, diverse experiences, and an unwavering commitment to excellence. In this exclusive interview, she shares insights into her remarkable professional journey, the unique challenges and rewards of managing a luxury resort in the Maldives, and her vision for the future of OZEN LIFE MAADHOO.

Hotelier Maldives: Can you share with our readers a brief overview of your professional journey in the hospitality industry and how it led you to your current role as the General Manager at OZEN LIFE MAADHOO?

Elisabeth Alleyne: Certainly. My journey in hospitality began in Sweden after obtaining my Hotel Management Diploma. I started as a Kitchen Supervisor at Hard Rock Cafe Stockholm and later moved to Scandic Hotels, progressing to the role of Hotel Manager within a decade. Seeking adventure, I joined Holland and America Line, serving on cruise ships worldwide for four years.

In 2012, I ventured into the Caribbean as Rooms Divisions Manager at Coral Reef Club in Barbados, later becoming General Manager at Mango Bay Hotel. My career then took me through diverse roles, including Director of Operations at Fairmont Royal Pavilion, Hotel Manager at Sandals Resort in Jamaica, and General Manager at various establishments in Barbados and St Vincent and the Grenadines. In 2023, I embraced the opportunity to lead OZEN LIFE MAADHOO, a luxurious resort in the Maldives.

HM: Leading a luxury resort in the Maldives is a unique experience. What drew you to this destination, and what do you find most rewarding about managing a property in such a beautiful location?

EA: The allure of the Maldives lies in its unparalleled beauty and exclusivity. The crystal-clear waters, pristine beaches, and vibrant marine life create a unique canvas for luxury hospitality. Managing OZEN LIFE MAADHOO allows me to offer guests an extraordinary experience in this breathtaking setting. The most rewarding aspect is witnessing guests immerse themselves in the natural splendor of the Maldives while enjoying the world-class service and amenities we provide.

HM: The Maldives is known for its stunning natural beauty. How does OZEN LIFE MAADHOO incorporate sustainability and environmental conservation into its operations and guest experiences?

EA: At OZEN LIFE MAADHOO, we are committed to sustainable operations. Our waste management system follows the ‘Reduce, Reuse, and Recycle’ approach. We regularly monitor and benchmark energy, water, and waste reduction targets. As part of Atmosphere Hotels and Resorts, we acknowledge our responsibility to the environment, ensuring that every operation is conducted with minimal impact and a focus on preservation.

HM: Luxury travellers have high expectations. How do you and your team ensure a world-class experience for guests, and what sets OZEN LIFE MAADHOO apart from other resorts in the Maldives?

EA: Meeting and exceeding guest expectations is our top priority. We maintain an unwavering commitment to exceptional service, personalised experiences, and attention to detail. OZEN LIFE MAADHOO stands out through our unique INDULGENCE Plan, offering an all-encompassing luxury experience that includes gourmet cuisine, premium beverages, thrilling excursions, and spa treatments or dives. It’s this comprehensive approach that sets us apart in the competitive landscape of luxury resorts in the Maldives.

HM: Could you share some insights into the latest trends and preferences in luxury travel and hospitality, and how OZEN LIFE MAADHOO is aligning with these trends to meet guest expectations?

EA: The latest trends in luxury travel emphasise personalised experiences, sustainability, and a seamless blend of adventure and relaxation. OZEN LIFE MAADHOO aligns with these trends by offering tailor-made experiences, incorporating sustainable practices in our operations, and providing a range of activities to suit diverse preferences. We continuously evolve to anticipate and meet the evolving desires of our discerning guests.

HM: Looking to the future, what are your long-term plans and vision for OZEN LIFE MAADHOO, and what can guests and industry stakeholders expect from the resort in the coming years?

EA: My vision for OZEN LIFE MAADHOO involves continued innovation in guest experiences, sustainability, and community engagement. We aim to remain at the forefront of luxury hospitality in the Maldives, introducing new offerings and further enhancing our commitment to environmental responsibility. Guests and industry stakeholders can anticipate a resort that evolves with the times while preserving the essence of luxury and natural beauty.

HM: As a female leader in the hospitality industry, what advice would you give to aspiring women who aim to achieve leadership roles in this field?

EA: My advice to aspiring women in the hospitality industry is to embrace challenges, continuously learn, and leverage your unique strengths. Be resilient, build a strong support network, and don’t be afraid to take on new opportunities. Your perspective and skills are invaluable, and the industry benefits from diverse leadership. Believe in your abilities, and let your passion drive your success.

It encapsulated the magic of the Maldives and the special role OZEN LIFE MAADHOO plays in creating unforgettable moments. Additionally, positive feedback from guests who have experienced the INDULGENCE Plan and appreciated the seamless blend of luxury and adventure is always gratifying. These moments reinforce the significance of our commitment to excellence and guest satisfaction.