Industry Expert: Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016

The only way to achieve a higher RevPAR next year is going to be to achieve a higher ADR, says Doug Kennedy.

Industry Expert: How to avoid ‘profitable mediocrity’

Given the industry’s strong operating performance trends, it’s easy for hotels to fall into “profitable mediocrity,” says Doug Kennedy.

Industry Expert: How to ensure your front desk staff are a successful distribution channel

Doug Kennedy explains how with some basic tools in place your front-desk team can turn conversation into business.

Industry Expert: Make Guests Tweet!

President at the Kennedy Training Network Doug Kennedy, on how to get guests sharing their positive hotel experiences on social media.