‘The Butler Did It’ – Anantara & Naladhu
To meet the constantly evolving needs of discerning guests from across the globe, Anantara’s Maldives resorts and Naladhu Maldives recently put their team of Villa Hosts and House Masters through their paces with an intensive training course delivered by British-born Steven Ferry, Chairman of The International Institute of Modern Butlers. Anantara and Naladhu are already recognized for offering exemplary service, demonstrated through recent awards including the World Travel Awards and multiple Trip-Advisor Awards for Excellence.
“It comes down to the art of being invisible and yet delivering everything,” says Steven Ferry, who personally trained Forest Whitaker for his role in the widely-acclaimed movie, The Butler. From the White House in Washington D.C. to the white sands of the Maldives, the training for Anantara’s Villa Hosts and House Masters went far beyond covering the basics of the traditional ‘British butler’ service, instead focusing on ways to enhance the naturally warm and hospitable nature of Maldivian people and the barefoot luxury experience which are both unique to the destination.
“For destinations like the Maldives, which offer exceptionally high standards of service and luxury, butlers are not just a status symbol but also key to delivering memorable experiences and an emotional connection with particular resorts and brands. One of the most enlightening aspects I learnt from Steven was that in the corporate world you strive for recognition; in the world of a butler, your goal is invisibility,” says Torsten Richter, Cluster General Manager of Anantara Dhigu Resort & Spa, Anantara Veli Resort & Spa and Naladhu Maldives in South Male Atoll. “When things are going very, very smoothly and the guest doesn’t notice the butler, then they’re successful.”