Resort Manager Manas Panda: Navigating hospitality experiences at OBLU NATURE Helengeli

The journey from a wide-eyed graduate to the helm of a resort nestled in Maldives is not a path walked by many. For Manas Panda, Resort Manager at OBLU NATURE Helengeli by Sentido, this journey was ignited by an unexpected spark during a simple educational tour in his home of India. As he reflects on the pivotal moments and challenges that have shaped his career, his story emerges as one of determination, passion, and an unwavering commitment to excellence in the hospitality industry.

Manas Panda’s introduction to the world of hospitality was serendipitous yet transformative. “My passion for the hospitality industry was ignited during a local tour in my home city with my childhood friends,” he recalls. The group had visited a hotel where the staff’s dedication to creating a memorable experience left an indelible mark on him. The General Manager’s eloquent speech and the staff’s attention to detail captivated him, inspiring a shift in his career trajectory.

Despite clearing the Indian Joint Entrance Exams for Engineering and Pharmacy with impressive ranks, Manas chose to pursue a B.Sc. in Hotel Management. “That day’s speech and the temperament of the General Manager made me reconsider my path,” he shares. This decision marked the beginning of a career that would span over two decades, filled with both triumphs and trials.

As Resort Manager at OBLU NATURE Helengeli by Sentido, Manas is responsible for a myriad of tasks that go beyond the day-to-day operations of the resort. His role encompasses staff management, strategic planning, and ensuring that the resort consistently delivers exceptional guest experiences. “Stepping into the role of a Resort Manager is multifaceted,” he explains. “It requires balancing immediate problem-solving with a long-term vision for the resort’s success.”

For Manas, the most rewarding aspect of his role is the respect and recognition he has earned from both industry peers and guests. “What I have achieved so far is certainly the respect from many established people and their inspirations, along with splendid reviews from guests,” he says with humility. These accolades are not just personal triumphs but also reflect the collective efforts of the teams he has led over the years.

Manas’s career has not been without its challenges. One of the most harrowing experiences was surviving the 26/11 Mumbai attacks while working at a hotel in the city. “It took me a month to overcome the memories of that massacre,” he recalls. Yet, his never-give-up attitude and positive thinking helped him move forward. This resilience is a recurring theme in Manas’s career, driving him to face each challenge head-on.

Another significant challenge was gaining admission to the Oberoi School of Learning & Development in India, a prestigious institution for hospitality management. Coming from a simple background, Manas initially struggled with the rigorous norms. However, with mentorship and exposure to industry leaders, he developed the skills necessary to excel, eventually becoming one of the first to complete the Executive Development Programme (EDP) at the renowned institution.

Manas’s approach to leadership is grounded in the development of his team members. He believes in empowering individuals, fostering a culture of trust, and providing timely feedback. “One mathematical approach I keep is that TRUST equals SPEED at the workplace,” he says. By streamlining processes, setting clear goals, and offering constructive feedback, Manas ensures that his team operates efficiently and harmoniously.

His leadership philosophy is also deeply influenced by the core values of OBLU NATURE Helengeli by Sentido’s management company, Atmosphere Core, which emphasise the “Joy of Giving.” This principle, along with the company’s All-Inclusive Plan based on the 3-Cs—Consistent, Creative, and Curative—guides Manas in creating a work environment where both guests and staff feel valued and respected.

In an industry as dynamic as hospitality, staying ahead of trends is crucial. Manas attributes his success in this area to strategic learning, networking, and adaptability. “We ACE it,” he says, referring to Atmosphere Core’s process of Anticipating, Crafting, and Elevating scenarios to stay ahead in the game. By leveraging feedback systems and conducting thorough Root Cause Analysis (RCA), Manas continuously enhances guest experiences.

Sustainability is another cornerstone of his work ethic. Under his leadership, OBLU NATURE Helengeli by Sentido has implemented several initiatives, including solar power generation, reusable glass bottles, and extensive recycling programmes. “We are contributing to reducing the carbon footprint of the zone,” he notes. These efforts not only align with global sustainability goals but also enrich the local environment and community.

Throughout his career, Manas has been fortunate to receive guidance from several mentors, including his parents and leaders within the hospitality industry, especially at Atmosphere Core. These mentors have played a pivotal role in shaping his professional journey. Today, he pays it forward by encouraging his team members to develop multi-skills and to remain versatile in their roles. “If I see the potential and aptitude in someone, they are up in the race for sure,” he says.

Maintaining a healthy work-life balance is a challenge for many professionals, and Manas is no exception. However, he has developed strategies to manage his time effectively, allowing him to stay focused at work while also dedicating time to fitness and relaxation. “I apply the ‘Four Quadrant method’—the Urgent vs. Important Matrix for task planning,” he explains. This approach helps him prioritise tasks and delegate responsibilities, ensuring that both his professional and personal lives are well-balanced.

Manas remains optimistic about the future of the hospitality industry, despite the challenges posed by global events and regional issues like extreme weather. He emphasises the importance of safety, affordability, and accessibility in ensuring the industry’s resilience. “I am sure we will successfully bring back the focus and certainly turn around in reviving the footfalls to achieve new milestones,” he affirms.

Among the many achievements in his career, one stands out as particularly significant. Manas was instrumental in the successful launch of two new all-inclusive resorts in the Maldives during the COVID-19 pandemic—OBLU SELECT Lobigili and OBLU XPEREINCE Ailafushi with Atmosphere Core. “It’s an extremely challenging project, but without losing our determination and hope, we managed to launch it in 2022,” he recounts with pride.

For those starting out in the hospitality industry, Manas offers sage advice: “Take advantage of professional development opportunities, network strategically, and focus on skill development.” He also stresses the importance of seeking mentorship, maintaining a never-give-up attitude, and staying passionate about one’s work. “Work harder and tramp for 10-15 years from the start without keeping any expectations,” he advises. “At the end, trust that the next 20 years will be rewarding with graceful results coming your way.”

Manas Panda’s journey in the hospitality industry is a testament to the power of perseverance, passion, and continuous learning. As he continues to lead OBLU NATURE Helengeli by Sentido, his story serves as an inspiration for both seasoned professionals and newcomers to the industry.