A Day in the Life Of: Layla Zhang, Chinese GRO at Kihaad Resort

Our ‘A Day in the Life Of’ series takes a look at how a typical working day might unfold for employees in the hospitality industry.

A Conversation about Service Excellence with Renato Chizzola

Service Excellence creates essential differentiation in hospitality for today’s selective guests. Guests have high expectations and want memorable experiences that inspire luxury at all levels and create positive emotions at each point of contact.