Anantara Kihavah Maldives Villas, KNOWCROSS partner to improve guest satisfaction
Several Anantara properties, including Anantara Kihavah Maldives Villas, have opted to integrate KNOW Glitch to aid them to effectively manage guest complaints. KNOW Glitch is a software application by KNOWCROSS, a global leader which provides software solutions for hospitality operations.
The hotels that have opted for KNOW Glitch include Anantara Mai Khao Phuket Villas and Anantara Layan Phuket Resort, Thailand; Anantara Kihavah Maldives Villas, Maldives; Banana Island Resort Doha by Anantara, Qatar; and Anantara The Palm Dubai Resort, UAE.
These hotels use KNOW Glitch, which has been seamlessly integrated with the hotel’s Property Management System to assist them with capturing, tracking, investigating and effectively closing service issues that have inconvenienced guests, ensuing in a substantial improvement in guest satisfaction and social media ratings.
The second feature of KNOW Glitch is assisting hotels to decrease the cost of rebates which are at times offered to guests. It also utilizes data analysis tools, which further facilitates hotels to redesign and redefine internal processes and staff training requirements.
Founded in 2002, KNOWCROSS is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line. The KNOWCROSS platform includes six software applications which are KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance.
The platform is cloud-based (SaaS), supports multiple languages and allows extensive customisation to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
Enjoying a prime location in the Maldives’ Baa Atoll island archipelago and on the doorstep of Hanifaru Bay, Anantara Kihavah Maldives Villas is a prime location for underwater exploration of the Indian Ocean. Set on Kihavah Huravalhi, the resort is 30-minute seaplane flight from Velana International Airport. The resort has 79 spacious private pool villas ranging from 260 to 2,730 square meters.
Anantara Kihavah Maldives Villas offers the chance to snorkel some of the world’s most treasured reefs within a UNESCO World Biosphere Reserve, explore uninhabited islands encircled by abundant reefs home to turtles, eels and beautiful coral formations. Anantara Hotels Resorts & Spas in the Maldives comprises of Anantara Dhigu Maldives Resorts, Anantara Kihavah Maldives Villas, Naladhu Private Island Maldives and Anantara Veli Maldives Resort.