Ooredoo Next: a new digital engagement platform launched

Telecom provider Ooredoo Maldives has launched its new digital engagement platform—Ooredoo Next, in partnership with FastForward.ai, a Silicon Valley tech company revolutionising engagement in the four-billion customer pre-paid mobile market.

Supported by a real-time API platform featuring artificial intelligence and machine learning, Ooredoo Next allows mobile users in the Maldives to easily engage with Ooredoo inside Facebook Messenger and check best offers, best data add-ons or just manage their Ooredoo services using real-time automated answers, says Ooredoo Maldives in a statement.

“Ooredoo Maldives remains strongly committed to the Digital Maldives initiative. As the world becomes increasingly digital, our aim is to ensure that we are at the helm of this transformation in the Maldives,” says Najib Khan, CEO of Ooredoo Maldives.

“Ooredoo Next acts as a digital companion to our customers, and its launch marks another important milestone in our digital transformation journey. This state-of-the-art platform provides us with a new way to connect with our customers – tailored to their needs today.”

Ooredoo Next allows mobile users across the Maldives to stay up to date on new promotions & offers; view details of Ooredoo’s products & services; and, manage & subscribe to Ooredoo services.

“Our customers are spread across the Maldives, and innovations such as the Ooredoo Next platform becomes vital towards reaching out to them. The platform is open to any mobile user in the Maldives; anyone can open a Facebook Messenger conversation with Ooredoo to check best offers, view our product portfolio and manage their Ooredoo services,” says Gulnaz Mahir, Head of Ooredoo Maldives Customer Care.

“With Ooredoo Next, we’re meeting customers where they already spend their time, inside social networks, and without the need to switch to or download another application. They simply start a new conversation on Facebook Messenger, the same way they do with friends. The service becomes even easier to use, as all Ooredoo customers can use Facebook Messenger free of charge through Free Basics. Ooredoo Next will evolve as our business grows, to provide access to all new services on this platform.”

According to Ooredoo Maldives, it launched the platform with Facebook Messenger and will continue to expand this service to other popular social platforms in the Maldives. Ooredoo will continue to innovate with local and international partners to further increase customer engagement and satisfaction through the power of digital.

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